Shipping And Return Policy Information
Got questions about our shipping or return policies? We've got answers below.
What does shipping cost?
We offer free UPS Ground shipping in the continental US. Shipping outside the continental US is calculated based on final destination.
What service do you use to ship?
We ship via UPS.
Is there a minimum order?
There's no minimum order.
Can you rush shipping?
Yes, we can rush shipping for an additional fee.
How long does it take to ship an order?
Whenever possible, we process orders the day they're received. Special orders or orders with temporarily out of stock parts may take longer based on availability.
Where are you shipping filters from?
Pure Power! filters are manufactured in the USA and shipped from a facility in Nevada.
Can I get tracking information?
You will receive tracking information when your order ships.
When will my credit card be charged?
We do not store credit card information, which means we charge your card as soon as the order is placed.
When will out of stock filters ship?
As soon as the filter is available. We will contact you when the product ships.
Will you ship one order to multiple addresses?
Yes, but additional shipping charges will apply.
Do you ship to AK, HI, and US territories?
Yes, but additional shipping fees do apply.
Do you ship to PO boxes or APOs/FPOs?
Please contact us for orders that require shipping to PO boxes or APOs/FPOs.
Do you ship internationally?
Yes, but additional shipping fees do apply. Please note that Pure Power! LLC is not responsible for any international taxes or duties.
Do you ship hazardous items?
No, we do not ship hazardous items.
Do you ship oversized parts?
No, we do not ship oversized parts.
What happens if the part is damaged during shipping?
Let us know right away so we can get you a replacement filter. Please keep the damaged part and packaging so that we can report the problem to the carrier. We will need the damaged part shipped back to Pure Power LLC to file the claim.
What if I never receive an order?
Contact us right away so we can track the shipment.
What happens if I refuse the shipment?
Refusing a shipment does not qualify as a return and will not result in a refund.
All returns or exchanges must be completed within 30 days of purchase. Returns and exchanges are subject to a restocking fee based on circumstances.
All shipping costs related to returns and exchanges are the responsibility of the buyer.
The return and/or exchange process follows these four simple steps:
- Inspect filter(s) for cracks, scratches, dents, and other damage. Only unused filters in new condition and original packaging are accepted for return or exchange unless the returned item is subject to the Pure Power! LLC limited warranty.
- Call 1-800-750-0827 or email [email protected] to request a Return Authorization Code (RAC).
- Return filters(s) in original packaging and include a copy of your invoice with the return. Customer is responsible for all shipping costs.
- Ship the package to:
Pure Power! LLC
549 Garcia Ave., Suite C
Pittsburg, CA 94565
What if the filter is defective or damaged?
Contact us to arrange an exchange.
My filter was a gift. Can I return it?
All returns will require a receipt of purchase within 30 days.